# 5: Avoid meetings. I find it best to say no to meetings up front. I just say, “Sorry, I can’t make it. I’m tied up with projects right now.” And that’s always true. I always have projects I’m working on that are more important than a meeting. Now, if the meeting will be effective, schedule it!
# 4: Avoid unnecessary work. If we just do any work that comes our way, we can be cranking out the tasks, but not be productive at all. You’re only productive if you are doing work that moves you towards a goal. Eliminate non-essential tasks from your to-do lists, and start to say no to new requests that are non-essential.
# 3: Do the tough tasks first. You know what those tasks are. What have you been putting off that you know you need to do?Read More
We all need a productivity boost now and then. We each want to be productive for very personal reasons – to accomplish more, to make more money, to get done earlier, to make more time for our personal lives, to accomplish our goals. Try these five tips, and I’ll give you five more next week.Read More
As a leader, “You can’t make everyone happy”. With that said, let me give you one business lesson: “Your job is not to make everyone happy”. As a matter of fact, it’s impossible to make everyone happy. On top of that, it’s unimportant. Your job is actually more about making people better than it is […]Read More
Think back over the last few days and try to remember the last time you received great customer service from someone. Now, when I say customer service, I mean, a prompt friendly greeting by someone who showed they cared about your needs. Someone who delivered what they said they would deliver; a cashier who thanked you for your business; a contractor who showed up on time; a contractor who finished on schedule. You know what I mean.
The often-heard statement, “We provide Customer Service Excellence”, sounds really good doesn’t it? We hear it all the time from companies, don’t we? It’s in their promotional materials, their mission statements, on their websites, comes out of their mouths, and often they advertise it right behind their so-called “service” counters. If only words spoke louder than actions. Outside a few exceptions, the best we get these days is a sizzle. I don’t know about you, but I’m ready for some fireworks!
Generally, we have lost the “Art” of Customer Service, so I would like to share with you a few tips on how you can put the fireworks back into your customer service business:Read More
As leaders, it is part of our duty to make sure our employees are and stay energized. So, how do you truly energize your employees? Try these four ways to begin with:
What and how you communicate with your employees is just as important as what you pay and give them. Well-informed employees are good and productive employees, simply because they feel involved. The positive effects of communicating vital company information to employees are huge. Employees who are “in the loop” are energized and feel like a vital part of the organization.Read More