If you care about your health, most likely you see your physician for a check-up at least once per year. As your coach (well, at least through my writings), I’d like to complete a goal check-up with you today. If you are like most leaders, you set some sort of goals for your business and team, either late last year or in January of this year. Unfortunately, if you are like most, you also haven’t paid attention to those goals much. Stuff gets in the way, you struggle with priority blocking, etc. I don’t write this to insult you or to make you feel bad. I write this because I care about you as a leader and the health of the business you lead. I also know that sometimes “stuff” gets in the way of progress.
Ask yourself these questions:Read More
Your people are, without a doubt, your greatest asset. As Jim Collins so eloquently put it in his book entitled Good to Great, ”To be successful, you have to get the right people on the bus with you”….and as I like to say, you need to be the person with the steering wheel in your […]Read More
Are you getting the results you had hoped to achieve? Are you hitting your goals? More importantly, is your team hitting its goals? Either you are moving forward along the right path or you have lost direction along the way. Even if you are hitting your goals, there is always another mountain to climb, right? I mean, you’re a successful leader, and you are looking to make other leaders successful, too, right? If you’re looking for more achievement on a consistent basis, I believe you can achieve just that with a few simple changes.Read More
In today’s crazy and often unpredictable economy, it’s easy for us as leaders to lose track of what is most important to our business. We too often get caught up in the day-to-day clutter and distractions (email, voicemail, cell phones, etc.) that must be re-directed, re-focused, and re-oriented continually. Our employees are no exception. As a leader, you need to share your focus and vision for your business with your employees. If you ignore this critical focus, the possibility of wasting energy, time, talent and resources on trivial matters will keep them from attaining the company’s vision and its mission-critical priorities.
You probably have heard it said that managers do things right and leaders do the right things. The first statement speaks to efficiency and the latter refers to effectiveness. It is easy to be busy but hard to work on the right things. You as a leader should focus on doing the right things – those things that matter most to the success of your department or organization. In short, to be effective, you must drive the focus of the organization. You must channel your time, talent, energy and resources into making an earnest effort to focus on the key priorities and goals of your organization.
Keep your focus by constantly asking yourself,
“What’s important now?”
(something I call WIN).
I’ve had several requests lately to speak on customer service and how it impacts a business. Having coached, trained, and consulted with sales teams for years, customer service has always been a focus of mine. Today, I share with you some brief tips that I like to incorporate into anything I do around customer service. Most times you only get one shot at proving yourself. Use my “Five Be’s of Customer Service,” and I’ll almost guarantee you’ll get very high scores in customer service.Read More