As a seasoned executive coach with decades of real-life corporate executive experience, I understand the challenges leaders face on a daily basis. Two of the main challenges are (1) how to get customers and (2) how to keep them. There is so much competition in the marketplace that now, more than ever, customer service matters. In fact, there are times when it is the only differentiator. The customer service experience you and your team create can make or break the business. To compete, you have to put away the sizzlers and deliver customer service fireworks. Here are nine ways to set them off. Enjoy!
Executive Coach, Speaker, and Author