Think back over the last few days and try to remember the last time you received great customer service from someone. Now, when I say customer service, I mean, a prompt friendly greeting by someone who showed they cared about your needs. Someone who delivered what they said they would deliver; a cashier who thanked you for your business; a contractor who showed up on time; a contractor who finished on schedule. You know what I mean.
The often-heard statement, “We provide Customer Service Excellence”, sounds really good doesn’t it? We hear it all the time from companies, don’t we? It’s in their promotional materials, their mission statements, on their websites, comes out of their mouths, and often they advertise it right behind their so-called “service” counters. If only words spoke louder than actions. Outside a few exceptions, the best we get these days is a sizzle. I don’t know about you, but I’m ready for some fireworks!
Generally, we have lost the “Art” of Customer Service, so I would like to share with you a few tips on how you can put the fireworks back into your customer service business:Read More
As leaders, it is part of our duty to make sure our employees are and stay energized. So, how do you truly energize your employees? Try these four ways to begin with:
What and how you communicate with your employees is just as important as what you pay and give them. Well-informed employees are good and productive employees, simply because they feel involved. The positive effects of communicating vital company information to employees are huge. Employees who are “in the loop” are energized and feel like a vital part of the organization.Read More
If you care about your health, most likely you see your physician for a check-up at least once per year. As your coach (well, at least through my writings), I’d like to complete a goal check-up with you today. If you are like most leaders, you set some sort of goals for your business and team, either late last year or in January of this year. Unfortunately, if you are like most, you also haven’t paid attention to those goals much. Stuff gets in the way, you struggle with priority blocking, etc. I don’t write this to insult you or to make you feel bad. I write this because I care about you as a leader and the health of the business you lead. I also know that sometimes “stuff” gets in the way of progress.
Ask yourself these questions:Read More
Your people are, without a doubt, your greatest asset. As Jim Collins so eloquently put it in his book entitled Good to Great, ”To be successful, you have to get the right people on the bus with you”….and as I like to say, you need to be the person with the steering wheel in your […]Read More
Are you getting the results you had hoped to achieve? Are you hitting your goals? More importantly, is your team hitting its goals? Either you are moving forward along the right path or you have lost direction along the way. Even if you are hitting your goals, there is always another mountain to climb, right? I mean, you’re a successful leader, and you are looking to make other leaders successful, too, right? If you’re looking for more achievement on a consistent basis, I believe you can achieve just that with a few simple changes.Read More