When you create vision and mission statements for your company, you are in essence “talking” – yes, “talking” – to your customers, vendors, prospects, employees, and the entire outside world. When you create these visions and missions, you are creating value statements, and as we all know, you have to “Walk that Talk” if you want to create positive results year after year. There is no doubt that companies that consistently and successfully “walk their talk” do better than those that don’t.
So how do you ensure your company is “walking the talk”?Read More
As a leader, it’s important to have a well-organized approach to your work and your personal life. Taking time to organize at work and at home will help ensure you have the energy and focus you need to lead effectively. Here are some action-items YOU can take to ensure you are effectively managing all the demands on your time.Read More
I’ve had several requests lately to speak on customer service and how it impacts a business. Having coached, trained, and consulted with sales teams for years, customer service has always been a focus of mine. Today, I share with you some brief tips that I like to incorporate into anything I do around customer service. […]Read More
As a leader, it’s important to have a well-organized and disciplined approach to your work and your personal life. Taking time to organize and prioritize at work and at home will help ensure you have the energy and focus you need to lead effectively. Here are some action-items I use with my clients to assist […]Read More