In today’s crazy and often unpredictable economy, it’s easy for us as leaders to lose track of what is most important to our business. We too often get caught up in the day-to-day clutter and distractions (email, voicemail, cell phones, etc.) that must be re-directed, re-focused, and re-oriented continually. Our employees are no exception. As a leader, you need to share your focus and vision for your business with your employees. If you ignore this critical focus, the possibility of wasting energy, time, talent and resources on trivial matters will keep them from attaining the company’s vision and its mission-critical priorities.
You probably have heard it said that managers do things right and leaders do the right things. The first statement speaks to efficiency and the latter refers to effectiveness. It is easy to be busy but hard to work on the right things. You as a leader should focus on doing the right things – those things that matter most to the success of your department or organization. In short, to be effective, you must drive the focus of the organization. You must channel your time, talent, energy and resources into making an earnest effort to focus on the key priorities and goals of your organization.
Keep your focus by constantly asking yourself,
“What’s important now?”
(something I call WIN).
I’ve had several requests lately to speak on customer service and how it impacts a business. Having coached, trained, and consulted with sales teams for years, customer service has always been a focus of mine. Today, I share with you some brief tips that I like to incorporate into anything I do around customer service. Most times you only get one shot at proving yourself. Use my “Five Be’s of Customer Service,” and I’ll almost guarantee you’ll get very high scores in customer service.Read More
When you and your team are committed to your mission daily through the right activities and you keep your vision in view, “walking the talk” should be a piece of cake, right? It’s really not that easy. Last week, we discussed five characteristics I believe a company must exhibit to follow through on what it […]Read More
When you create vision and mission statements for your company, you are in essence “talking” – yes, “talking” – to your customers, vendors, prospects, employees, and the entire outside world. When you create these visions and missions, you are creating value statements, and as we all know, you have to “Walk that Talk” if you want to create positive results year after year. There is no doubt that companies that consistently and successfully “walk their talk” do better than those that don’t.
So how do you ensure your company is “walking the talk”?Read More
As a leader, it’s important to have a well-organized approach to your work and your personal life. Taking time to organize at work and at home will help ensure you have the energy and focus you need to lead effectively. Here are some action-items YOU can take to ensure you are effectively managing all the demands on your time.Read More