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Why It is Important to Experience the Full Cycle of Success

February 6, 2019 By Dave Ferguson Leave a Comment

Burnout and boredom.

No matter what your career or leadership level, you will sooner or later (or more likely sooner and later) encounter these two facets of work.

There was an attorney who went into law mainly because his parents urged him to do so. “There is good money in the legal profession,” they said, out of genuine concern that their son would have income security.

A good son, with great respect for his parents, he dutifully went to law school, hated every minute of it, but did extremely well. He graduated and went on to an equally successful career.

Then one day, in his mid-forties and experiencing severe burnout, he realized the hot dog vendor he visited frequently outside his office was happier in his job than he was.

To the shock of many, he quit his job and purchased a hot dog stand.

Not only did he find joy in his new career; he went on to expand the business. In time, he was making more income than he did as a successful attorney. He found work he enjoyed in an unexpected place. And the legal training took its rightful place in his career – it served him as the businessman he had always yearned to be.

In my work as an executive coach, it is not uncommon to work with someone (or a team) who has this type of “burnout in success” syndrome.

Burnout and boredom are the “check engine” lights for leaders at all levels. They indicate that something you are doing in some area is not working optimally, and that something needs to be addressed.

Burnout is an indicator of overload.

It signals a need for you to rest in order to recharge physically, and in other areas as well. Failure to do so is like driving a vehicle without oil, and we all know the consequences that can come of that.

Boredom is an indicator that you need a new challenge.

Its effects are similar to burnout, in that your energy will be low. But the action you need to take is quite different. In the case of boredom, adding something new and challenging to your work will serve to recharge your battery.

As I work with leaders facing these issues, it becomes clear that there is often a combination of both factors going on, and so it requires a time of retreat and then a pursuit of new challenges. This is why I especially enjoy doing leadership retreats. They give individuals and teams the chance to recharge and also reignite their passion for their work.

It is amazing how a little rest, time in nature, and a change of scenery helps clear the mind for better strategic thinking, goal setting, and problem solving.

For this attorney, changing careers was exactly what he needed to do. The passion to lead his own business was so deeply entrenched in his being that nothing else could take its place.

For others, it may not be a matter of changing careers but changing something in their careers that is needed.

Delegating some duties in order to take on ones that are a better fit or taking a different position in the same company are solutions for some.

For many, getting to the “why” of what they do is key. If they are “people-focused” but trapped by success in a corner office, they may do well to purposely leave the office several times a day in order to engage with their team or customers.

Boredom and burnout can hit at unexpected times.

Many leaders find that, after reaching a major milestone in their business, career, or income – at a time they would expect to have high energy – they experience a combination of fatigue and apathy. These are burnout and boredom in disguise.

Therefore, it is important to experience the full cycle of success – develop, launch, and celebrate; then rest, reflect, and seek a new challenge. That feeling of fatigue and apathy is a normal pattern that follows success. It is your indicator to finish the cycle of rest and reflection followed by taking on a new challenge.

Not only is this important for leaders as individuals; it is important for teams. Your team works hard to reach milestones; help them finish the cycle of success before diving full throttle into the next phase of development. The last half of the cycle does not have to be lengthy, but it is necessary. It could be the period of wrap-up after a major project, where your team has time to document the process and reflect on ways to improve it for the future. It could be an administrative day for a business owner or it could even be a day out of the office for a time to think and plan.

This cycle of action plus reflection is healthy for businesses and individuals.

Are you taking time to experience the full cycle of success? Are you allowing your team to do the same?

Dave Ferguson is “The Leaders’ Coach”, an internationally recognized executive leadership coach, speaker, facilitator, and author. Are you interested in talking to Dave about coaching or having Dave speak to inspire and motivate your team? “ASK COACH DAVE” at 704-907-0171 or at Dave@AskCoachDave.com.

The Core Role of a Leader

September 12, 2018 By Dave Ferguson Leave a Comment

What is the job of a leader?

“Get things done.”

“Produce results.”

“Set and achieve goals.”

All these are great, but they are not the core role of a leader. In fact, “getting things done” can actually keep a leader from leading.

The Core Role of a Leader

The core role of a leader is to develop the team that…gets things done, produces results, and achieves the goals that have been set.

If you are trying to do it all yourself, you are limiting yourself, your team, and your organization.

If you develop others, there is unlimited potential to what can be achieved.

How can you develop others?

1. Create a system of support.

Founders of companies very quickly realize there is more work than time, and so they hire a team. But if they have not taken the time to build a system for their business, they only make more work for themselves.

Team members will rely on them to answer questions, explain procedures, and direct them at every turn. Many leaders throw up their hands in despair and utter something like, “I can do it faster and better myself!”

And they begin a cycle of looking for the “perfect” team member to solve all their problems, not realizing it is not a people issue, but a systems issue.

Make it a priority to have systems in place to support your team – processes and procedures, the tools to do the work, and a centralized knowledge base. If you don’t have time to build it yourself, enlist the help of your current team to do so. You relay the big picture of what needs done and have them help you build out the details. If you have done your due diligence and hired dedicated employees, you can build the necessary systems together in this way.

2. Create a culture of respect.

You as the leader set the tone for your organization. If you hire people for their strengths and respect those strengths enough to seek their advice, you create a culture of respect. And you can bet the rest of your team will follow your example.

The fact is, no one knows everything. And the good news is, you as a leader are not expected to know everything.

To succeed, you must identify “experts” in those areas in which you do not excel.

Here’s a real life litmus test.

Have you ever noticed how a leader treats his or her assistant? It is a good indicator of their leadership. Do they show respect to their assistant as a qualified professional in their area of expertise, or do they treat him or her as a commodity that is easily replaceable and of little value.

Three things happen when you respect each member of your team: they respect you as the leader, they respect other members of the team for their individual gifts and strengths, and they commit to using their strengths to help build the organization.

Do you want to lose credibility fast in the eyes of your employees? Show disrespect to just ONE of them.

The choice is yours. One action will build a team that builds a strong organization; the other will tear it down.

3. Create a path for growth.

“The only way to advance is to leave the company.”

Sadly, some of the best talent in an organization goes right out the door, taking their experience, skills, and strong work ethic with them. This is often because they have outgrown a role and are ready for a new challenge, but they get overlooked or don’t have the opportunity to grow within their current company.

A wise leader will create a path for growth and will encourage each team member to advance along the path that best fits them.

Before you spend thousands and thousands of dollars on recruiting outside candidates, take a look around your current team for qualified candidates.

Think about it. When you hire from within, you save the costs of advertising and recruiting, save the time of an extensive interview process, and save considerably on the time and cost involved in new client onboarding and training.

If you have created a clear path for growth and identified qualified candidates from within, you can invest in more targeted growth training. This not only saves enormously on costs, but yields a higher return on investment.

4. Create a means for accountability.

Ah, the once-a-year annual review. Most leaders dread it; and most employees hate it.

Think about it. You go through the year working with someone, essentially saving your feedback, comments, and accolades for one time a year. Where is the real value in that?

Instead, consider that you are not in a leadership position to fill out paperwork. You are there to develop people. And consider that this should be a daily process, not a once-a-year process.

As you go through each day, observe your people. Are they doing a good job on something? Tell them immediately, and be specific in your compliment. This helps them grow. If you wait until the end of the year, you will forget about it.

If they are doing something incorrectly, or you notice they are not performing up to their normal high level, take the time to guide them into correct procedure or to determine and deflect issues that may be undermining their performance.

Here’s a point many leaders miss: Accountability goes both ways. Let your people know that you want and value their feedback as well. Be open to listening to their point of view. There is room for growth in every leader.

5. Create a network for sharing.

Through decades of coaching and executive level leadership, I have noticed a common characteristic that tends to prevent leaders from reaching their greatest level of achievement. That characteristic is the tendency to “hold things back” from their people.

For some, it is out of consideration and concern: “I don’t want employees to worry that their jobs may be impacted.”

For others, it may be out of pride or ego: “I don’t want anyone to know I’m failing here!”

Either way, you are limiting your greatest power – the power of a network.

There was a company that was struggling. Creditors were breathing down the proverbial neck of the organization. Some savvy employees knew there were issues. In fact, as they gathered for lunch one day, they identified, in a matter of minutes, a few small changes that would have saved several million dollars for the company – enough to turn the tide.

But, sadly, the leader of the organization wasn’t listening.

He went to great lengths to put out a “We’re doing great!” message.

All the while, many could see, “The emperor was naked.”

This failure, rooted in pride and evidenced as lack of transparency, resulted in the loss of a company – a company that could have survived if only the leader had tapped into the power of his network.

Don’t be a naked emperor.

Encourage communication across your entire organization – from the corner office to the field office. Keep your ear to the ground to learn of problems before they become crises; and to elicit new and profitable ideas from those on the front lines. Listen to the accountants who see where costs can be contained, and to customer service representatives who know the needs of your customers.

If you want a company that is sustainable, create a network of individuals who openly share their thoughts and ideas across your organization, and to you as their leader.

Taking Action

I encourage you as a leader to take out a 3 x 5 card or a sticky note, write “Develop Others” on it, and do that every day. As you go through the day, ask yourself, “Does this help to develop others?”

Use that as the lens of your effectiveness. If you apply these five tenets for developing others, it will solve a large percentage of your organizational problems.

Beyond that, this practice will help you create the one thing that becomes very important as you progress through your life and career: it creates legacy.

An Often Overlooked Goal Strategy: Choose Your Words

February 21, 2018 By Dave Ferguson Leave a Comment

You have made goals. Now comes the time to execute those goals.

Whether it is a health goal, a relationship goal, a career goal, or some other goal, the process is similar. You have an aspiration. Now you must execute.

Taking a step back, consider what you need to do to achieve those goals.

There is a standard list of project planning steps we all know: set realistic goals, make a plan, build in feedback loops so that even a lofty goal has reinforcing achievements along the way, etc.

These are all critical. It is likely you already do most of these based on experience.

There is another subtle – yet critical – issue you should consider as you pursue your goals: consider your choice of words.

Have you ever noticed how you are describing your goals? Are you using passive words? Why does it matter?

When I coach leaders with regard to their goals, they often speak of what they want to achieve using terms such as: wish, would, could, like, if, and maybe.

“I would like to increase sales by 25%.
“I wish to become successful in 2018.

These are not goals. They are expressions of uncertainty.

When spoken or considered, these expressions further reinforce uncertainty.

If you want to achieve your goals, you cannot be in the business of wishing. If you want to be successful, you must speak with conviction. Using action words shows confidence and determination.

Action words like “want,” “will,” and “can” show intentions of taking action.

Think for a moment. What makes you trust and believe in someone you really do not know? Consider successful sales people. What kinds of words are they using when speaking to you and getting you to buy from them? Are they passive or active words?

People buy from people they know, like, and trust – and people who can who speak confidently about their product.

Consider their mix of topics:

How much time are they reinforcing your relationship with them?
How much time are they educating you on their services?
How much time are they selling you on the advantages their offer provides?

Chances are, they are speaking with confidence in each of these areas.

You may not be in sales. Your goals may be in a completely different area, but the same principle applies. Stop and consider how your choice of words influences not only other people, but yourself.

Using active words will show others that you are confident and mean business.

Those same word choices are also key to convincing you to make the changes necessary to achieve your goals.

The Starting Point of Leadership

February 7, 2018 By Dave Ferguson Leave a Comment

Featured article by Dave Ferguson in CEOWORLD magazine. Reprinted by permission.

“Because I told you so.”

Chances are you have either heard it or said it sometime in your life.

It is usually uttered by the exasperated parent who has been barraged with a few too many “Why’s?”

“Why do I have to do my homework?”
“Why do I have to clean my room?”
“Why do I have to follow these rules?”

And the infamous words are uttered…”Because I told you so.”

This is the foundational rung of leadership.

It says, “You are expected to follow me because I am your parent. I am appointed to put a roof over your head, ensure you are educated, and keep you healthy and safe.”

This first rung of leadership is critically important. You are meeting the needs of those entrusted to your care. It may not always be easy – and they may not understand many of your decisions – but it is essential for their well-being that this foundation be established.

Fast forward to the workplace.

These same “Why’s” surface there as well. Those who report to you may not be saying it, but they could be thinking…

“Why do I have to do this work?”
“Why do I have to clean up this mess?”
“Why do I have to follow these policies and procedures?”

And your answer, in some form or fashion, comes out as “because I told you so.”

It is your way of saying you don’t have it all figured out yet, but you realize you are responsible, at least in part, for the work and welfare of your people.

In time, as you ascend the ladder of leadership, you will add layers beyond these basic tenants. But as a first rung of leadership, it is important that you build upon this solid foundation.

How can you be a good first-rung leader?

At this foundational point, you have two vital responsibilities.

1. Create a strong business that supports the team.

This is about fiscal responsibility. It is about building and growing a business while also battling to protect the bottom line.

As a leader, you must take these two areas of responsibility seriously. Too much growth, and reserves will be depleted. Too much protection, and you lose innovation. A healthy business that serves its clients and supports its team has a leader at the helm who is building and battling.

Several decades ago, the leaders of a major corporation failed to follow this principle. At a time when raw materials were high, they chose to manufacture a major quantity of product using those raw materials. This was also the time when they were in a major building campaign and implementing a corporate-wide software system that was not fully vetted. They were growing in many directions.

But in order to fund the growth, they failed to fund the necessary repairs and improvements to keep the manufacturing facilities in compliance.

As a result, the product sat in warehouses, priced too high to sell; the facilities were levied with millions of dollars in fines; and the costly software experiment resulted in the loss of millions of dollars.

In the end, the multi-million dollar new office building was sold for pennies on the dollar, and thousands of employees lost their jobs.

Be a leader who builds…and battles. Create a business that supports your people.

2. Create a strong team that supports the business.

As a first-rung leader, those who report to you may not know you well. They may follow your leadership, not because they want to, but because they have to. This is normal for a first-rung leader. But that doesn’t mean you can’t lead well.

The key is to be authentic. If you don’t know the answer, don’t be afraid to let your team know…and then go and find the answer.

Listen to your people. Listen to their needs and ideas. Communicate with them according to their style. Let them know that, although you may be new in your position, you take the responsibility of creating a team that creates a strong business seriously because, ultimately, it supports them.

It is not about you. And though you may have them, it is not about your insecurities. It is about reaching a common goal that serves and supports the clients and the people who serve in your company.

If these two things are all you do as a first-rung leader, you have set a solid foundation for yourself and your people. In terms of the 11 Essential Needs of Employees, you have met their first need. You are able to reward them for their work. They, in turn, will reward you with their trust.

For more tools to help you grow as a leader, click here for my Recommended Reading List. For new leaders, here’s a great place to start:

4 Steps to Create a Robust Work Regimen

January 3, 2018 By Dave Ferguson Leave a Comment

Featured article by Dave Ferguson in CEOWORLD magazine. Reprinted by permission.

You do not need to be a morning person to be a good leader.

There are plenty of people who don’t rise before the sun, and yet manage to build empires. What they do have in common, however, is diligence.

Creating a work regimen is simply about habits. These are the small acts you perform throughout your day that help give you structure. This structure is what helps push us through the trying or mundane days (we all have them) and pushes us toward success when we lack the extra drive ourselves.

In short, crafting a work regimen will make you a more productive leader.

“But Dave, I have no idea where to start…”

I can’t create the perfect work regimen for you because successful habits are deeply personal. But I can offer up four important steps to creating one.

The Work Regimen

Step One: Always look ahead

Assess your schedule and to-do list at the beginning of each day. End each day by looking forward to the next. This should take 10 minutes tops. Surprises upset most of us — this is a sure way to head off the unexpected.

Identify the one task or project you want to complete most every day and block off your most productive time for this task. This ensures you will end most days feeling productive.

Step Two: Write things down

Whether you prefer a digital app to organize your to-dos and personal notes or you are more of a pen and paper kind of person — I promise you that writing things down will only make you more productive and accountable.

Don’t be afraid to be creative with it! A simple checklist may be the perfect option for you. Or you may find that a concept map is more effective. The point is that we don’t always know what’s best for us, and so it is important to try different things until we find our optimal solution.

Step Three: Make it work for you.

You can’t just adopt someone else’s regimen lock, stock, and barrel. Just because a habit works for a colleague or mentor doesn’t mean it will work for you.

By all means, take suggestions from these people in your life. And try them out — but without expectation. Point is, we are all different. Make sure your work regimen is yours.

Step Four: Give it time.

By definition, a habit is a behavior practiced over time. Your ritual will take time to establish. Be kind to yourself, and don’t get discouraged by slip-ups.

Remember, it is important not to try to overhaul your life all in one day. Like any other healthy change, it takes time in order to stick! But once you settle into your work regimen, you will find that it is much easier to handle menial tasks on autopilot, attack important tasks with focus and solve problems with creativity.

Dave Ferguson is “The Leaders’ Coach”, an internationally recognized executive leadership coach, speaker, facilitator, and author. Are you interested in talking to Dave about coaching or having Dave speak to inspire and motivate your team? “ASK COACH DAVE” at 704-907-0171 or at Dave@AskCoachDave.com.